Frequent questions

The time is 2 to 5 business days following the order confirmation date. The value of national shipping is $10,000 and international shipping is USD20 (COP 76,000). For delivery dates, the working day must be considered, which is Monday to Friday from 8am to 5pm and Saturdays from 8am to 1pm.

If you are in the ordering process and have to stop, you must save the order to “my list” and save. When you return to your order go to “my list” and add the list to the cart.

Communicate through our customer service line or email.

Debit and credit cards.

To track your order, enter “my account” through the menu or contact us through our different customer service channels.

You must contact our customer service line or send an email.

No. Once you have finished making the online purchase, you will not be able to add, change or delete the products.

To exchange or return a product you must go to our return and exchange policies.